Return Policy
RETURNS
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at customer@dearboldbeliever.com. Please note that returns will need to be sent to the following address:
55 E Paulding Dr Ste 122 PMB 1154, Dallas, GA, 30157, United States
If you would like to begin the return process, please email us at customer@dearboldbeliever.com.
Please Include the Below
- Subject Line Return
- Email Body Name, Order Number, and Reason for Return Request
Items sent back to us without first requesting a return will not be accepted. If your return is accepted, the customer is responsible for all return shipping charges.
You can always contact us for any return questions at customer@dearboldbeliever.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like autographed books, special orders, or personalized items. Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customer@dearboldbeliever.com.